Update - Services have been fully restored as of 12:30pm today, full functionality has been restored to our Compute Nodes and Server Clusters returned to normal operations.

Our Engineers are closely monitoring our systems and we hope to have no further issues.

We are gathering all information at hand, we will make a decision if additional works are needed, if so this will be done this evening after hours so it will not be disruptive to businesses.

We thank you for your understanding and we will keep you updated.

Again, we sincerely apologise for the inconvenience.
Jun 25, 14:14 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 25, 12:57 AEST
Identified - The issue has been identified and a fix is being implemented.
Jun 25, 12:34 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 25, 09:33 AEST
Fixed Wireless Operational
90 days ago
99.96 % uptime
Today
Hervey Bay ? Operational
90 days ago
99.92 % uptime
Today
Maryborough ? Operational
90 days ago
99.98 % uptime
Today
Bundaberg ? Operational
90 days ago
99.98 % uptime
Today
NBN/ADSL Operational
90 days ago
99.96 % uptime
Today
Residential ? Operational
90 days ago
99.98 % uptime
Today
Business ? Operational
90 days ago
99.95 % uptime
Today
Fibre Operational
90 days ago
99.97 % uptime
Today
IP Telco Fibre ? Operational
90 days ago
99.96 % uptime
Today
Enterprise Ethernet ? Operational
90 days ago
99.98 % uptime
Today
Voice Operational
90 days ago
99.96 % uptime
Today
SIP Trunking/VoIP ? Operational
90 days ago
99.95 % uptime
Today
Hosted PBX ? Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 25, 2021

Unresolved incident: Incident 26/05/21.

Jun 24, 2021

No incidents reported.

Jun 23, 2021

No incidents reported.

Jun 22, 2021

No incidents reported.

Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021
Resolved - Please accept our apology if you were one of the unfortunate customers affected by today’s intermittent outage, we deeply apologise for the inconvenience caused.

At 3:15AM, June 16, our monitoring systems alerted IP Telco engineers to a network issue resulting in the impact of some customers on parts of our network.

6:30AM IP Telco Engineering and field support staff were deployed to multiple sites to further investigate as the outage was appearing on different parts of the network and not presenting as a definitive upstream issue, intermittent packet loss was occurring.

Upon further investigation, the issue was identified as a fault with Telstra as one of our upstream carrier circuits.

Telstra was engaged, and services were transitioned to failover paths.

Upon reaching peak traffic load, failover paths became inundated and resulted in an outage to some customers.
Traffic engineering and redundant links were put in place to mitigate the issues.

By 1:15PM, adequate redundancy had been put into place to restore all services completely.

Diagnostics and fault location are still ongoing with the upstream provider however redundant paths are adequate to carry peak loads and no further disruptions are expected.

IP Telco Network Operations are closely monitoring the issue.

We thank you for your understanding, we will keep you informed should anything arise further however we are not expecting further issues.
Jun 16, 03:30 AEST
Jun 15, 2021
Resolved - This incident has been resolved.
Jun 15, 12:44 AEST
Monitoring - Temporary power has been run for the affected equipment and steps have been taken to restore permanent power.
Jun 15, 09:03 AEST
Investigating - We observed loss of power to equipment located at Newstead Commercial Village this morning at 7:50AM. Engineer is en-route to investigate.
Jun 15, 07:57 AEST
Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.