Update - We are continuing to monitor the situation and so far we are observing good data flow and no interruptions to service. Updates will be provided tomorrow morning provided no issues overnight.
May 13, 17:45 AEST
Monitoring - Engineers have replaced a critical piece of infrastructure in the data centre and are currently monitoring the results. Engineers are observing good data flow and are currently in "hands off" while they continue to monitor the situation from within the data centre.
May 13, 10:27 AEST
Investigating - We are investing a major outage. Engineers are enroute to the data centre to begin troubleshooting and repairs.
May 13, 09:04 AEST
Fixed Wireless Operational
90 days ago
99.97 % uptime
Today
Hervey Bay ? Operational
90 days ago
99.97 % uptime
Today
Maryborough ? Operational
90 days ago
99.98 % uptime
Today
Bundaberg ? Operational
90 days ago
99.98 % uptime
Today
NBN/ADSL Operational
90 days ago
99.98 % uptime
Today
Residential ? Operational
90 days ago
99.98 % uptime
Today
Business ? Operational
90 days ago
99.98 % uptime
Today
Fibre Operational
90 days ago
99.98 % uptime
Today
IP Telco Fibre ? Operational
90 days ago
99.98 % uptime
Today
Enterprise Ethernet ? Operational
90 days ago
99.98 % uptime
Today
Voice Operational
90 days ago
99.98 % uptime
Today
SIP Trunking/VoIP ? Operational
90 days ago
99.98 % uptime
Today
Hosted PBX ? Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 15, 2021

No incidents reported today.

May 14, 2021

No incidents reported.

May 13, 2021
Resolved - This incident has been resolved.
May 13, 17:44 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 21:09 AEST
Investigating - We are currently performing mitigations tasks on an affected part of the network to address an issue which occurred today. We expect service disruptions to remain minimal with those most affected to be on NBN (up to 10 min outage window).
May 12, 17:40 AEST
May 12, 2021
May 11, 2021
Resolved - This incident has been resolved.
May 11, 10:51 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 10:18 AEST
Investigating - We are currently investigating an issue affecting Fixed Wireless services in Hervey Bay. Further updates will be provided once available.
May 11, 10:06 AEST
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021
Completed - The scheduled maintenance has been completed.
May 5, 22:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 21:00 AEST
Scheduled - We are undergoing some minor route optimisation. No service disruptions are expected.
May 4, 19:13 AEST
May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.